Terms and Conditions for Lugar Do Mar
Effective Date: May 2025 Welcome to Lugar Do Mar. By making a booking, staying at our property, or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before your stay.1. Booking and Payment
- A non-refundable deposit of 50% is required to secure your reservation.
- The remaining balance (if any) is due upon check-in unless otherwise specified.
- All rates are subject to applicable taxes and may change without prior notice, unless already confirmed in writing.
2. Cancellation and Refund Policy
- Cancellations made at least 20 days before check-in will receive a full refund.
- Cancellations made within less than 7 days will be non-refundable.
- No-shows or early departures are non-refundable.
- Force majeure events (e.g., natural disasters, pandemics) will be handled on a case-by-case basis.
3. Check-In and Check-Out
- Check-in: From 2:00 PM
- Check-out: By 10:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges.
4. Guest Conduct
Guests must:- Respect other guests, staff, and property.
- Regrettably have a strict policy on bluetooth speakers due to previous experience. Bluetooth speakers are banned from all common areas within the lodge. You are more than welcome to use them within your rooms or chalets but we do ask you to be mindful of other guests in the process.
- Not engage in illegal, disruptive, or dangerous behavior.
- Be responsible for any damage they cause during their stay.
- Keep noise to a minimum, especially between 10:00 PM and 8:00 AM
5. Children and Pets
- Children of all ages are welcome, but must be supervised at all times.
- At Lugar Do Mar, we understand that pets are beloved members of the family. However, in accordance with Mozambican law, pets are not permitted in hotels, restaurants, or bars. Regrettably, this means we are unable to accommodate pets on our premises, including guest rooms, dining areas, and shared spaces. We appreciate your understanding and cooperation as we comply with national regulations to ensure the comfort, safety, and legal operation of our lodge for all guests.
For further inquiries or assistance, please contact us at Marketing@lugardomar.com
6. Liability
- Lugar Do Mar is not liable for loss, theft, or damage to guests’ personal belongings.
- Guests use all facilities at their own risk.
- We are not liable for delays, cancellations, or other issues caused by events beyond our control.
7. Use of Website
By using our website, you agree not to:
- Engage in any fraudulent activity
- Use the website for unlawful purposes
- Attempt to interfere with its functionality or security
We may update or discontinue any part of our website or services without notice.